Privacy Policy

Effective Date: March 9, 2026

Solocraft ("we", "us", or "our") is committed to protecting the privacy and security of our clients' personal information. This policy explains how we collect, use, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

1. Information We Collect

We collect personal information that you voluntarily provide to us when inquiring about our laser engraving and cutting services. This may include contact information (name, email address, and phone number), project details (such as logos or designs you provide), and transaction information (such as billing or shipping addresses for completed orders).

2. Automated Data Collection (Cookies & Wix)

Our website is hosted on the Wix.com platform. Wix uses cookies and other monitoring tools to track visitor activity. This may include technical data such as your IP address, browser type, and device information, as well as Usage Data like page response times and length of visits. You can manage your cookie preferences through your web browser settings.

3. How We Use Your Information

We use your information strictly for professional business purposes. This includes providing quotes and processing your laser engraving orders, communicating with you regarding project proofs and status updates, complying with Canadian tax and legal requirements, and improving our website experience for Calgary and Alberta visitors.

4. Data Storage and Security

Your data is stored through Wix.com’s secure data storage, databases, and general applications. They store your data on secure servers behind a firewall. While we take every precaution to protect your information, no method of transmission over the internet is 100% secure.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We only share your information with third parties when necessary to fulfill your order—such as shipping carriers like Canada Post or UPS—or as required by law.

6. Your Rights (Access & Correction)

Under Canadian law, you have the right to request a copy of the personal information we hold about you, request that we correct or update any inaccurate information, or withdraw your consent for us to use your data at any time (subject to legal or contractual restrictions).

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Solocraft

86 Kincora Gardens NW, Calgary, AB

Email: larry@solocraft.ca

Phone: 403-615-5945